ALL SALES ARE FINAL.

SHIPPING POLICY

St. Jude Home Recovery Programs, Inc. uses UPS and the United States Postal Service for domestic and international shipping. Orders are processed within one business day.

How do I know if my order has been received and processed?

As soon as we receive your order, an e-mail is automatically sent. This serves as your receipt. You will also receive an e-mail letting you know that your order has been shipped.

Do you ship internationally?

Yes. With UPS or USPS we can ship to virtually any location in the world.

What's the story with sales tax?

Unfortunately, if you live in New York we have to charge sales tax; however, if you live anywhere else in the world there is no sales tax charged.

PRIVACY POLICY

What do you do with my personal information?

St. Jude Home Recovery Programs, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

When do you ask for my personal information and why?

We request information from you on our order form. Here you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you. We absolutely do not sell, rent or give this information to anyone.

What about the links listed on your site?

This website contains links to other sites. Please be aware that St. Jude Home Recovery Programs, Inc. is not responsible for the privacy practices of these other sites. Upon leaving the St. Jude Home Recovery Programs, Inc. site, we encourage you to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Is my personal information secure?

St. Jude Home Recovery Programs, Inc. takes every precaution to protect your personal information. When you submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. To learn more about SSL, read our security policy.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Are you going to tell me if your policies change?

If we decide to change any company policy, we will immediately notify all users so that you are always aware of what information we collect and how we use it. St. Jude Home Recovery Programs, Inc. will always give you a choice as to whether or not to remain a user in our system. We honor the privacy and security of your personal information and will use the information solely in accordance with our privacy policy.

SECURITY POLICY

How can you be sure that your credit card information is secure?

The security between your browser and the St. Jude Home Recovery Programs, Inc. site is a Secure Socket Layer (SSL). When you decide to make a purchase, the St. Jude Home Recovery Programs, Inc. site presents a secure web form on your browser to enter your credit card information. Merchants are required to have SSL certification for their web servers. These certificates are issued by Certification Authorities like Verisign, Thawte and so on, for enabling the web server for SSL to handle the secure path between the consumer browser and the web server. St. Jude Home Recovery Programs, Inc. has SSL certification through its host Yahoo and Paymentech, the web's leading online credit card processor. You can be sure that your purchases are transmitted in a secure environment.

What is SSL? 

SSL stands for secure socket layer. A web server with an SSL certificate has a URL starting with https://... The SSL certification ensures that the credit card data from your browser to the HomeRecovery.net web server is passing through a secure tunnel. Another way to distinguish between secure and non-secure servers is to examine the lower right corner of your browser. If you use Microsoft Explorer look for a padlock, for Netscape users look for an unbroken key. Please note that only upon proceeding to checkout will your browser pass into the secure server.

PRIVACY AND CONFIDENTIALITY

St. Jude Home Recovery Programs, Inc. is highly sensitive to your privacy interests and believes that the protection of those interests is one of our most significant responsibilities. For more information, please examine our Privacy Policy